Frequently Asked Questions
Our production is split between our UK workshop producing garments within our Ready-to-Wear collection as well as our International partners who produce our Made-to-Measure and Made '4' Order offering. We ensure that each aspect of the process is overlooked: from designing, pattern-making, manufacturing and quality control. Therefore, each garment is very carefully inspected before being shipped to you.
Unfortunately, once your payment has been accepted we cannot cancel your order. If you have purchased from our Ready-to-Wear, please contact us further to discuss a change in size or colour. You have 14 days from the date of receiving your Ready-to-Wear product(s) to exchange for a new size or style.
We pride ourselves in quality control and maintain the highest standards for each of our pieces. If a fault is discovered, please let us know immediately. We are most happy to discuss your options in regards to changing or refunding the item.
If you have a change of mind we are more than happy to offer a full refund on any of our Ready-to-Wear pieces within 14 days of delivery. Please note that all returns are at the cost of the customer. Please check our T&C's for more details.
If you would like to exchange your ready-to-wear item for a different size/colour or style please contact us via email: firstname.lastname@example.org
We only use fabrics from British or Italian cloth mills and merchants. The majority of the British cloths we have are offered most commonly amongst those on Savile Row and are woven in Huddersfield, Yorkshire. The Italian fabrics we use are most commonly sourced from the region of Biella, Italy.
We are more than happy to answer or discuss any other questions you may have. Please feel free to contact us here